Terms & Conditions

Welcome to the website ("Site") of Kitchen & Soul (“we”, “us”, “our”, “Kitchen & Soul or Kiso, hereafter named as K&S”). Please review the following terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not want to be bound by these terms and conditions, you should immediately stop using our Site. We may from time to time change the terms that govern your use of our Site. Such will be effective immediately upon notice, which may be posted as a modified agreement on the Site or sent out via email. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.

The Service

We provide a platform through which users can buy quality prepared meals and food items. For more information on our meals you can visit FAQ. Our meal delivery services are not currently available in all areas of Zurich, so please check whether your location is included in our delivery.

We want you to love not just the meals you find on our Site and platform but also the whole experience you get from using our Services. We’re confident that you’ll love food from K&S, but please understand that you use our Services at your own risk. You agree to hold us, as well as our officers, directors, agents, subsidiaries, joint venturers, and employees (jointly and severally, our “Affiliates”) not liable, to the full extent permissible under all applicable law, for any harm, loss, or damage that may come to you or to anyone else as a consequence of your use of our Services.

We make a conscientious effort to describe and display every meal and the anticipated contents on our Site. All our meals are handcrafted and thoughtfully planned by our chefs, however, occasionally a meal you receive won’t look or taste exactly as it was described or depicted to you or similarly a you understand that this is normal, and you agree to accept such a meal, regardless of reasonable variation from its description or depiction. We can’t and don’t guarantee the accuracy or completeness of any description or depiction of any meal. We reserve the right to change or update any such description or depiction, to substitute specific meal ingredients and to correct errors, inaccuracies, or omissions at any time without giving you notice.

If you have a complaint or dispute concerning a meal you’ve purchased through our services, please contact us, and we’ll try to fix the problem in the manner we deem appropriate, in our discretion.

Payments and promotions

The total price is due for payment upon delivery of the items. The Customer explicitly authorises and entitles K&S to debit the credit card specified as a means of payment on registration with the total price upon delivery of the items to the Customer. When you buy a meal through any of our services, we may ask you to supply additional information relevant to your transaction, including, without limitation, your credit-card number, the expiration date of your credit card, and your address(es) for billing and delivery. You represent and warrant that you have the legal right to use all payment method(s) represented by any such payment Information, whether you provide it in the course of a transaction or in connection with your account. When you initiate a transaction, you authorize us to provide your payment information to third parties so we can complete your transaction and to charge your payment method for the type of transaction you have selected; you may need to provide additional information to verify your identity before completing your transaction. Following successful payment, K&S will send the Customer an invoice including confirmation of payment (electronically). All sales are final. But if something unexpected happens in the course of fulfilling your order, we reserve the right to cancel your order for any reason; if we cancel your order we’ll refund any payment you may already have remitted to us.

If you are using a promotion or a discount code, please enter it at checkout to receive an immediate discount. Only one promotion or discount code may be used per order. Promotion or discount codes may be used on already discounted programs, however we reserve the right to cease this practice at any time without notice.


Our amazing deliver team does their best to get your food to you on time so you may enjoy it at its freshest. Still, they run into delays due to weather, traffic and other factors that are outside of their control. We can’t guarantee that every meal will arrive exactly within the timeframe we give you when you initiate a transaction. In particular, in the case of inclement weather or other events beyond our control that interfere with our ability to deliver your meal, we will attempt to deliver your meal as soon as reasonably possible. In the event that timely delivery of your meal is not feasible, we will cancel your meal delivery for the period so affected and issue you a credit or refund of the purchase price for that meal. If a meal arrives early or late, you agree that you will still accept the meal and release us from all liability for any loss, damage, or inconvenience that you encounter as a result of early or late delivery. K&S is not responsible for failed deliveries due to incorrect or incomplete addresses. 

K&S communications to you

You agree that K&S may send electronic mail to you for the purpose of advising you of changes or additions to this site, about any K&S products or services, or for such other purpose(s) as K&S deems appropriate. You have the option to opt-out of marketing communications.

Product information

Most K&S products and services displayed at the site are available only via online request while supplies last. The prices displayed at the Site are quoted in CHF Swiss Francs


The images and colors displayed on the site do not necessarily represent or depict actual meal programs or food offered by K&S. Meals are subject to change without notice.

Links to other web sites and services

To the extent that this site contains links to outside services and resources, the availability and content of which K&S does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. K&S is not responsible and shall not be held liable for the use of any such content.


We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. You may cancel your account at any time by sending an email to us at hello@kiso.com. Upon any termination, discontinuation, or cancellation of services or your account, the following Terms will survive: Content ownership, warranty disclaimers, limitations of liability, and dispute resolution.

Applicable Law and Jurisdiction

All the legal relationships between the parties shall be exclusively governed by Swiss law. The sole place of jurisdiction for all legal proceedings is Zurich, provided that no other jurisdiction is stipulated by law.